Calibration Errors : HP DesignJet 5000 and 5500

 

Calibration Error Codes

If a Service Calibration fails, a four digit (xxxx) calibration error code is reported which can be used to determine whether the Printer requires any on-site maintenance. Up to three error codes can be reported for each Calibration.

NOTE
If a calibration fails, the Printer will use the previous successful calibration. If you have a Print Quality problem you must troubleshoot the error to restore quality.

Accuracy Calibration .
The purpose of this Service Calibration is to calibrate the nominal advance of the Paper-Axis Motor, changing the factory default values stored on the EEROM. This calibration is necessary to control the exact movement of the media in order to avoid print quality problems like banding.

If the Media loaded is not the right size, the following message is displayed. Press Enter to exit. Load the correct media and repeat the procedure.

Media too small.
Remove Media.
Press ENTER to continue

0001 0002 and 0003 0004 0005 0020 0021
0022 0100 1001 (User) 1002 (User) 1003 (User) 1004 (User)
1005 (User) 1040 (User) 1041 (User) 1042 (User) 1060 (User) 1061 (User)
1062 (User) 2001 (User) and 2002 (User) 2003 (User) 2004 (User) 2005 (User) 2006 (User) and 2007 (User)
2008 (User) 2101 (through to 2607) (User) 3100 3110 3120 3130
3200 4001 (Service) and 4002 (Service) 4003 (Service) 4004 (Service) 4005 (Service), 4006 (Service) and 4007 (Service) 5001 (Service)
5002 (Service) 5003 (Service) 5004 (Service) 5005 (Service), 5006 (Service) and 5007 (Service) 5010 (Service) 5011 (Service) and 5012 (Service)
5013 (Service) 5014 (Service) 5015 (Service) 6001 (Service)
6003 (Service)
6004 (Service)
6005 (Service) 6006 (Service) 6007 (Service) 6008 (Service) 6009 (Service) 6010 (Service)
6011 (Service) 6012 (Service) 6013 (Service) 6014 (Service) 6015 (Service) 6016 (Service)
6017 (Service) 6018 (Service) 6019 (Service) 7006 (Service)    
   
Calibration Error ProblemDescription Corrective Action
0001 Problem Pen voltage error. Try the following:
Power the Printer OFF and ON again using the Power Switch at the back of the Printer and if a (XXXX)Replace message for a particular Printhead is displayed, replace that Printhead. If the (XXXX)Replace message is for all Printheads, the Carriage Assembly could be bad .
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0002 and 0003 Line sensor could not calibrate.

Check the media used for the Calibration is WHITE.
Try the following:
Replace the Lens Cover Assembly. The Carriage Assembly could be bad.

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0004 The Line Sensor pattern is not printed. Firmware error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer to reset the memory.
Upgrade the Firmware .
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0005 Line Sensor error. Try the following:
Replace the Carriage Assembly .
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0020 Line Sensor error. Check the media used for the Calibration is WHITE.
Replace the Lens Cover Assembly .
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0021 Line Sensor error. Check the colors in the calibration pattern.
If a color is absent the Printhead has failed for that color:
Replace the Printhead for that color.
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0022 Line Sensor error. Try the following:
Replace the Lens Cover Assembly .
Clean the Mark Encoder on the Overdrive .
The Carriage Assembly could be bad .
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0100 Printhead error. Try the following:
Check the colors in the calibration pattern. If the quality of a
color is not acceptable the Printhead has failed for that color.
Perform Recovery for the Printhead and repeat the
calibration.
If the error persists for that color, replace the Printhead.
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1001 (User) Line Sensor Error The Carriage Assembly is bad.
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1002 (User) The Line Sensor pattern is not printed. Firmware error. Try the following:
Power the Printer OFF and ON (using the power switch at the
back of the printer) to reset the memory.
Upgrade the Firmware .
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1003 (User) Firmware Error. Try the following:
Perform Printhead Recovery and repeat the
Printhead Alignment (. See the User’s Guide).
Power the Printer OFF and ON (using the power switch at the
back of the printer) to reset the memory.
Upgrade the Firmware .
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1004 (User) The Line Sensor cannot detect all the lines in the printed pattern. Try the following:
Perform Printhead Recovery.
Perform the Service Scan-Axis Calibration .
Check the pattern to see if a Printhead is not printing correctly
and, if there are defects in the pattern, recover the failing
Printhead(s) .
If Printhead recovery does not solve the problem, replace the
failing Printhead(s) and repeat the Printhead Alignment (. See
the User’s Guide).
If the media used is a color media try the Printhead Alignment
with opaque media with no patterns and if the error persists,
replace the Lens Cover .
The Carriage Assembly could be bad .
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1005 (User) Paper Axis Error. Try the following:
Perform Printhead Recovery.
Reseat ALL the Printheads and repeat the Printhead Alignment
(. See the User’s Guide).
Replace the Carriage Assembly .
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1040 (User) Scan-Axis Alignment Error in "slow" speed section in Black and Magenta Pattern. Try the following:
Perform Printhead Recovery.
Perform the Service Scan-Axis Calibration .
Replace the Black and Magenta Printheads and repeat Printhead
Alignment (. See the User’s Guide).
If the media used is a color media try the Printhead Alignment
with white media and if the error persists replace the Lens Cover.
Replace the Carriage Assembly .
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1041 (User) Scan-Axis Alignment Error in "slow" speed section in Cyan and Yellow Pattern. Try the following:
Perform Printhead Recovery.
Perform the Service Scan-Axis Calibration .
Replace the Cyan and Yellow Printheads and repeat the Printhead
Alignment (. See the User’s Guide).
If the media used is a color media try the calibration with white
media and if the error persists replace the Lens Cover .
The Carriage Assembly could be bad.
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1042 (User) Scan-Axis Alignment Error in "slow" speed section in Light Cyan and Light Magenta Pattern. Try the following:
Perform Printhead Recovery.
Perform the Service Scan-Axis Calibration .
Replace both Printheads and repeat Printhead Alignment.
If the media used is a color media try the calibration with white
media. If the error persists replace the Lens Cover .
The Carriage Assembly could be bad.
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1060 (User) Scan-Axis Alignment Error in "fast" speed section in Black and Magenta Pattern. Refer to Calibration Error Code 1040.
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1061 (User) Scan-Axis Alignment Error in "fast" speed section in Cyan and Yellow Pattern. Refer to Calibration Error Code 1041.
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1062 (User) Scan-Axis Alignment Error in "fast" speed section in Light Cyan and Light Magenta Pattern. Refer to Calibration Error Code 1042.
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2001 (User) and 2002 (User) Closed Loop Color plot file is not available or is in the wrong format. Download a Firmware Upgrade .
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2003 (User) The Printer has used all its SWAP memory and does not have sufficient memory to read the plot. Power the Printer OFF and ON from the back of the Printer.
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2004 (User) Media Profile Error. Try the following:
Download a Media Profile for the current medium.
Power the Printer OFF and ON from the rear of the Printer.
Download a Firmware Upgrade .
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2005 (User) Closed Loop Color Pattern Error. Try the following:
Turn the Printer OFF and ON from the rear of the Printer to reset
the memory.
Download a Firmware Upgrade .
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2006 (User) and 2007 (User) Media Profile Corrupted. Try the following:
Download Media Profile.
Power the Printer OFF and ON from the back of the Printer.
Download a Firmware Upgrade
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2008 (User) Firmware Error. Download the latest Firmware .
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2101 (through to 2607) (User) Firmware Error. Try the following:
Repeat the Closed Loop Color calibration (. See the User’s
Guide).
Download the latest Firmware .
NOTE System Errors from 2101 to 2607 indicate the same type of error
and the Corrective Action is identical. It is important to report
the exact error code as this will help in identifying and resolving
any errors that occur.
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3100 Firmware Error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer to reset the memory.
Upgrade the Firmware .
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3110 Black Printhead does not allow paper advance calibration. Try the following:
Recover the Black Printhead.
Replace the Black Printhead.
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3120 Firmware Error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer to reset the memory.
Upgrade the Firmware .
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3130 Firmware Error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer to reset the memory.
Upgrade the Firmware .
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3200 Error while scanning calibration pattern. It is also possible that when it calibrates the Line Sensor, the Carriage positions tself
directly over one of the black arrows of the calibration pattern. If this happens, the Printer thinks it has black or colored media loaded and the calibration fails.
Try the following:
Check that the media used for the calibration is white.
If the media used is too dark, try the calibration with white media.
If the error persists, replace Lens Cover Assembly .
If the Carriage positions itself directly over the black arrow, try
loading the media a few millimeters to the right or left of the blue
line on the Platen - this should be enough to prevent the error.
Alternatively, paint the black arrows with white correction fluid
or stick a white label on top of the arrows.
The Carriage Assembly could be bad .
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4001 (Service) and 4002 (Service) Firmware error Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer and retry the calibration.
Download the latest Firmware .
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4003 (Service) Line Detection Error. Try the following:
Check that the Lens Cover is clean.
Replace the Lens Cover Assembly .
Download the Firmware .
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4004 (Service) Firmware Error. Use full Printer width media.
Try the following:
Verify the Black Printhead status and perform Recovery .
Replace Black Printhead.
Download the Firmware .
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4005 (Service), 4006 (Service) and 4007 (Service) Firmware error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer and retry the calibration.
Download the latest Firmware .
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5001 (Service) Out of memory. Try the following:
Reset the memory by Powering the Printer OFF and ON again
using the Power Switch at the back of the Printer.
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5002 (Service) Black Printhead failure. Try the following:
Perform Recovery for Black Printhead .
Replace the Black Printhead.
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5003 (Service) Wrong media type or no media. Try the following:
Make sure you load white medium that is the full width of the Printer.
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5004 (Service) Mechanical error. Try the following:
Check the path and remove any obstructions e.g. media.
Check all the cables of the Scan-Axis Motor and make sure they
are correctly connected and are NOT damaged.
Replace the Scan-Axis Motor .
Replace the Carriage Assembly .
If the Error Code continues, the Main PCA could be bad .
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5005 (Service), 5006 (Service) and 5007 (Service) Could not detect pattern. Try the following:
Make sure you load white medium that is the full width of the
Printer (the Printer may have problems calibrating with nonwhite
media).
Replace the Lens Cover Assembly .
The Carriage Assembly could be bad.
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5010 (Service) Too many Black Printhead nozzles not working. Try the following:
Recover the Black Printhead and if the problem
persists replace the Black Printhead.
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5011 (Service) and 5012 (Service) Printhead Cleaner detection error. Try the following:
Verify Printhead Cleaners are correct type.
Replace the Lens Cover Assembly .
The Carriage Assembly could be bad.
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5013 (Service) Two scans of the pattern do not match each other. Try the following:
Replace the Lens Cover Assembly .
The Carriage Assembly could be bad.
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5014 (Service) Could not detect Printhead Cleaner. Try the following:
Insert a Printhead Cleaner.
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5015 (Service) Printhead Cleaner is not correct type. Try the following:
Check that the Printhead Cleaner type matches the ink set
installed (Dye or UV).
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6001 (Service) Drop Detector not working. Try the following:
Turn the Printer OFF and ON and repeat the Service Station
Calibration .
Drop Detector Assembly could be bad .
If the Error Code continues, the Main PCA could be bad .
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6003 (Service) Drop Detector did not calibrate for Black Printhead. Refer to Error Code 6001.
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6004 (Service) More than one Printhead not calibrated. Refer to Error Code 6001.
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6005 (Service) Drop Detector did not detect Printhead nozzles spitting. Try the following:
Check the path and remove any obstructions e.g. media.
Check all the cables of the Scan-Axis Motor and make sure they
are correctly connected and are NOT damaged.
Scan-Axis Motor could be bad.
Carriage Assembly could be bad.
If the Error Code continues, Main PCA could be bad.
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6006 (Service) Drop Detector failed to reach position for calibration. Refer to Error Code 6005.
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6007 (Service) Drop Detector failed to uncap pens Refer to Error Code 6005.
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6008 (Service) Calibration failed for Cyan Printhead. Try the following:
Recover the Cyan Printhead.
Replace the Cyan Printhead.
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6009 (Service) Calibration failed for Magenta Printhead. Try the following:
Recover the Magenta Printhead.
Replace the Magenta Printhead.
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6010 (Service) Calibration failed for Yellow Printhead. Try the following:
Recover the Yellow Printhead.
Replace the Yellow Printhead.
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6011 (Service) Calibration failed for Black Printhead. Recover the Black Printhead.
Replace the Black Printhead.
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6012 (Service) Calibration failed for Light Cyan Printhead. Recover the Light Cyan Printhead.
Replace the Light Cyan Printhead.
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6013 (Service) Calibration failed for Light Magenta Printhead. Recover the Light Magenta Printhead.
Replace the Light Magenta Printhead.
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6014 (Service) Calibration position out of range for Cyan Printhead. Drop Detector Assembly could be bad.
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6015 (Service) Calibration position out of range for Magenta Printhead. Drop Detector Assembly could be bad.
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6016 (Service) Calibration position out of range for Yellow Printhead. Drop Detector Assembly could be bad.
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6017 (Service) Calibration position out of range for Black Printhead. Drop Detector Assembly could be bad.
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6018 (Service) Calibration position out of range for Light Cyan Printhead. Drop Detector Assembly could be bad.
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6019 (Service) Calibration position out of range for Light Magenta Printhead. Drop Detector Assembly could be bad.
7006 (Service) Firmware error. Try the following:
Power the Printer OFF and ON again using the Power Switch at
the back of the Printer to reset the memory.
Banding Calibration Accuracy Calibration
   

The banding calibration is intended to eliminate the problem of
banding, by optimizing the media advance settings to suit the
printing material, and the environmental conditions such as
humidity and temperature.

It is available only for paper types with short drying times; all
coated papers, plus Bright White InkJet paper, Productivity
Photo Gloss, and Productivity Photo Semi-Gloss.

The Banding Calibration is most likely to be useful in the fastest print modes (Max Speed and Production). To perform the Banding Calibration:

1.
At the printer’s front panel, choose the printer icon, then Utilities >
Calibrations > Banding > Recalibrate. The printer will print the
calibration print nice times using nine different media advance
settings, in the print mode currently selected in the front panel. This
takes about seven minutes, depending on the print mode and the
printing material.


2.
When prompted to select a print in the front panel, choose the print
that shows the best image quality in your opinion; or select Cancel
to cancel the calibration.
The Banding Calibration has now been completed for the selected
printing material. Whenever the same printing material is used in
the future, the media advance settings chosen will be used.

If required, the process can be repeated for another printing
material.

If the Image Quality is worse after the Banding Calibration, the
original settings can be returned: choose Utilities > Banding >
Restore Factory.

The printer is calibrated at the factory to ensure that it operates with
the greatest accuracy in normal environmental conditions. If the
printer is operated under significantly different conditions, it should
be recalibrated as explained here.

The printer should also be
recalibrated if non-HP printing material is being used or if Image
Quality problems are being experienced for some other reason.
Before recalibrating the printer, the Image Quality print should
always be used to verify the appearance of any Image Quality
problems caused by media advance problems.

NOTE
The Accuracy Calibration applies only to the media type
currently selected in the front panel. Other media types will keep
their original media advance settings. To perform the Accuracy Calibration:

1.
At the printer’s front panel, choose the printer icon, then Utilities >
Calibrations > Accuracy > Recalibrate > Create Pattern.

2.
Once the Accuracy Calibration print is completed, choose the
printer icon, then Utilities > Calibrations > Accuracy > Recalibrate
> Measure Pattern. Then reload the print back into the printer.

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